Privacy Policy

Frontier Developments Limited (‘Frontier’) respects the privacy rights of our online visitors and are committed to protecting the personal information collected about you. We have adopted this Online Privacy Statement to guide how we collect, store, and use the information you provide us online.

To protect your privacy, we have voluntarily undertaken this privacy initiative.

Click here to find out how we use cookies.

What does this Privacy Policy apply to?

This Privacy Policy currently applies to the following websites operated by Frontier:

www.frontier.co.uk
forums.frontier.co.uk
lostwinds.frontier.co.uk
elite.frontier.co.uk
kinectimals.frontier.co.uk
disneyland.frontier.co.uk

In addition, Frontier may also own several other domain names that point to the websites listed above, and we may from time to time add new sites.
Please note that this Privacy Policy applies only to information submitted and collected online through the websites listed above, and does not apply to information that may be collected by Frontier offline. In addition, this Privacy Policy applies only to sites listed above and not to websites maintained by other companies or organizations to which we link, including our international affiliates. Frontier cannot and does not guarantee the security of any personal information disclosed on those sites. In addition, please note that we may hire vendors (agents or contractors) to collect personal information on our behalf and in such cases such vendors will be instructed to comply with our Online Privacy Statement as set forth herein.

By using and submitting personal information to the websites listed above, you signify your assent to this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our websites. We reserve the right to make changes to this Privacy Policy. Please check back from time to time to ensure that you are aware of these changes. If we make a material change to this Privacy Policy, we will notify you by posting the change on our websites and, if necessary, give you additional choices regarding such change. Your continued use of our websites will signify your acceptance of these changes.

What information does Frontier collect?

Frontier only collects personal information from you on a voluntary basis. When you submit personal information to Frontier, it will usually take the form of:

  • Website registration;
  • Game-specific registration;
  • Newsletter subscription;
  • Participation in contests, sweepstakes, or other promotions;
  • Participation in our message boards or chat rooms;
  • Purchasing a product or service through our online store;
  • Product registration;
  • E-cards and "email this page" features;
  • Technical support;
  • Demo downloads and other program downloads or,
  • Polls, surveys, or questionnaires.

The types of information collected in connection with the activities listed above will vary depending on the activity. The information we collect may include personal information such as your first and/or last name, e-mail address, phone number, mailing address, and for those purchasing a product/service online, credit card and shipping information. In addition, we may collect demographic information such as your age or date of birth, gender, favorite styles of gaming and the systems or games you own or plan to buy. If demographic information is collected for an activity that also requires personal information, we may combine the demographic information with your personal information. On pages where you can send content to a third party; although we ask for a recipient's email address, we don't store this information, but rather delete it from our system after the message is sent.

A Special Note about our Message Boards

Whenever you give out personal information in public areas such as on a message board or chat room, that information can be collected and used by people you don't know. While we strive to protect those who wish to participate in these forums, we cannot guarantee the security of any information you post in these areas.

CV’s / Resumes

Frontier allows for the online submission of CV’s / resumes and supporting information. Personal information collected from CVs / resumes will be used solely for the purpose of accepting and evaluating candidate submissions for job postings, and is therefore not governed by this Privacy Policy.

E-mail Correspondence

Frontier may provide on its websites e-mail addresses to which visitors can send us questions or comments, or which visitors can use to request customer support. In the process of receiving and responding to such requests, we may collect personal information about you, such as your e-mail address or any other personal data contained in the body of your e-mail message. By allowing you to send us these requests, we are not attempting to solicit personal information from you. We only use the information for the purpose of responding to your questions and/or comments or to provide customer support. In some cases, copies of your requests or messages may be kept on file for our records.

What happens if I refuse to provide my personal information?

Your refusal to submit personal information may limit your ability to participate in some of our activities or to purchase a Frontier product online. However, you do not need to provide us personal information in order to use our websites.

Does Frontier use cookies, track IP Addresses or use other passive means to collect information?

A "cookie" is a small bit of record-keeping information that websites often store on a user's computer. They are typically used to quickly identify a user's computer and to "remember" things about the user's visit.

Frontier uses cookies on its websites to measure site use and provide social features, such as "Like" buttons; these cookies do not include people's names, e-mail addresses, or other information that is personally identifiable.

Learn more about cookies and how to remove them at www.aboutcookies.org or www.allaboutcookies.org.

You can always disable cookies or set your browser to alert you when cookies are being sent to your computer; however, disabling cookies may affect your ability to use certain portions of our websites.

Frontier may also keep track of Internet Protocol (IP) addresses for safety and security reasons. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.

The only other information that may be passively collected by Frontier is in the form of logs - files that record website activity, including how many "hits" a particular web page is getting (a.k.a. "navigational data"). These entries are generated anonymously, and enable Frontier to assess overall website activity and users' browsing habits, track interest in advertised sales, and troubleshoot technical concerns. We also use the log file entries for our internal marketing and demographic studies, so we can constantly improve the online services we provide you. Log files are used internally only, and are not associated with any particular user, computer, or browser.

Who is collecting my personal information and how will it be used?

When you submit information while on a Frontier website, you are sharing that information with Frontier unless specifically stated otherwise. As a result of this sharing, you may receive communications from Frontier. Frontier may use the submitted information to send you promotional materials, to provide you with access to our message boards, to fulfill product orders, and to respond to questions or technical problems. We also use your personal information for our internal marketing and demographic studies, so we can improve the products and services we provide you and to better meet your needs.

From time to time, Frontier may receive personal data such as email addresses from other sources or third party companies, and may send the holders of such email addresses notices about Frontier products. While we strive to provide the same level of protection to the information that we receive from other sources (as we do for personal information collected through our websites), such information is not subject to this Privacy Policy.

From time to time, Frontier may employ vendors to collect personal information on Frontier's behalf. These vendors provide internal support to Frontier by operating some of the services we may provide you, for example online product fulfillment. Frontier does NOT require that they adhere to Frontier's stated privacy policies.

With whom does Frontier share my personal information?

Frontier does not share your personal information with any third parties, except as required by law enforcement or other government officials in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose you or us to legal liability. In addition, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, Frontier's customer information may be transferred to our successor or assign.

Can I choose how my personal information is used?

If you do not want Frontier to send you communications such as newsletters or promotional offers, you may opt-out from receiving these communications at the time your personal information is collected or later by contacting us:

Via email at privacypolicy@frontier.co.uk;
By regular mail at Frontier Developments Limited, Attn: Privacy Policy Administrator, 306 Science Park, Milton Road, Cambridge, CB4 0WG ENGLAND.

How do I access my personal information?

If for any reason you wish to view, correct or delete the personal information collected about you, please send an email to privacypolicy@frontier.co.uk, or write to us at Frontier Developments Limited, Attn: Privacy Policy Administrator, : Privacy Policy Administrator, 306 Science Park, Milton Road, Cambridge, CB4 0WG ENGLAND. We will review, update or remove information as appropriate.

For certain features such as our message boards, you may be able to access and update your personal information using the online "Profile" section of those features.

What is Frontier’ policy regarding links to other sites?

You should be aware that while you are on the Frontier websites you could be directed to other sites that are beyond our control. Because we cannot guarantee that the privacy policies of these websites meet our high standards, we recommend reading the privacy policy of the website you link to before you submit any of your personal information.

Does Frontier collect personal information from children under 13?

Frontier does not knowingly collect personal information from children 12 years old or under. We encourage parents to instruct/advise their children to never give out personal information such as their real names, addresses or phone numbers when using the Internet.

What safeguards does Frontier use to protect my personal information?

To protect your personal information, Frontier maintains appropriate safeguards to ensure the security, integrity and privacy of the information you have provided. Our websites have security measures in place to protect the loss, misuse and alteration of the information under our control. Personal information collected by Frontier is stored in secure operating environments that are not available to the public (e.g., locked rooms). To prevent unauthorized electronic access to personal information, Frontier maintains information collected online behind a firewall-protected server and uses SSL encryption for purchases made online from our website.

How do I ask a question or file a complaint?

Any questions or complaints about this Online Privacy Statement can be resolved by contacting our Privacy Policy Administrator via email at privacypolicy@frontier.co.uk; or, by regular mail at Frontier Developments Limited, Attn: Privacy Policy Administrator, 306 Science Park, Milton Road, Cambridge, CB4 0WG ENGLAND.